Job Title: Senior Sales Account Manager (IT)
Location: Office Based (St Asaph Business Park, North Wales), travel required across the UK as required
Salary: £30,000 - £40,000 per annum, commission package with an OTE of up to £64,000
Job Type: Full time, Permanent
Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm)
About Us:
OES (part of Flotek Group) is the leading Tech Company in North Wales, providing innovative IT and Communication solutions to small and medium businesses. With regional sales and support locations across Wales, our mission is to deliver excellence in every aspect of our service, driven by expertise, passion, and dedication.
About the Role:
As part of our expansion, we are seeking an experienced Senior Sales Account Manager with a strong commitment to delivering exceptional customer service. If you have a background in IT Sales & Service and thrive on building and maintaining client relationships, this role is for you.
Responsibilities include managing and growing a portfolio of customer accounts, serving as the primary contact for contract negotiations, technology reviews, and service escalations. You'll also play a crucial role in enhancing customer satisfaction by conducting annual reviews of their IT infrastructure and collaborating with support teams to ensure optimal performance.
Key Responsibilities:
- Cultivate trust and rapport with key accounts, conducting technology reviews annually
- Conduct quarterly business reviews with each managed client
- Analyze customer product penetration regularly and identify opportunities for revenue growth through Gap Analysis
- Drive profitability across the customer base
- Act as an escalation point for customers to ensure top-tier service delivery
- Forecast and monitor key account metrics
- Maintain low churn rates across managed accounts
Job Experience Required:
- Positive attitude and proactive approach to challenges
- Essential knowledge of IT and Communications
- Previous experience in Customer Service and Sales roles
Renumeration and Benefits:
- Competitive Basic Salary: £30,000 - £40,000
- Commission package with an OTE of up to £64,000
- Company car allowance
- Staff Share Equity Scheme
- 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
Join us at OES and be part of our dynamic team, driving innovation and excellence in the IT industry. Apply now to embark on an exciting career journey with us!
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Sales Executive, Sales Agent, Internal Sales Executive, Sales Consultant, Key Account Manager, Business Development Executive, BDM, BDE, Business Development Manager, may also be considered for this role.