Your new company
Hays are working with a large and renowned business based in Shrewsbury who are looking toil appoint a Customer Services Administrator on a permanent basis. This is an exciting working within an employee centric business.
Your new role
As a Customer Services Administrator your role will involve:
+ Process sales orders and enquiries promptly and accurately.
+ Process orders via live chat.
+ To ensure customer and other records are maintained and updated promptly and accurately.
+ To pro-actively contact customers to agreed schedules as required in conjunction with members of the Customer Response Team.
+ To act as the intermediary between the Customer, Purchasing, Logistics and Sales for resolution of queries and issues arising.
+ Maintain relationships with existing and potential customers in order to facilitate the growth of the business profitably.
What you'll need to succeed
- Good team player with excellent time management skills.
- Motivated, self starter who can operate and achieve results with minimum supervision.
Strong relationship development and communication skills to foster positive relationships both internally and externally
- Realises the importance of customer service.
Always ensures that what is promised is carried out
- Proven organisational skills
- General office skills with a high level of accuracy
- At least 2 years of proven customer service experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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