Customer Service Advisor + £24-25k + Permanent role + 25-30 days holiday
An opportunity has arisen within our clients Manchester Service Centre for a Customer Service Advisor to expand their existing team. Working in the Customer Service department means working closely with their customers on the phone, via email and face to face, and maximising sales opportunities. So, they are looking for someone with initiative, eagerness and self-motivation who enjoys networking with people and understands the nature of working within a team.
- Taking inbound calls from existing customer and promote, sell and advise customers on compatible products and services and demonstrate sufficient commercial awareness and powers of persuasion to negotiate prices which enable you to help the branch meet its KPI.
- Liaise confidently with existing and new customers, over the phone and email
- Provide support and servicing skills for our customers so good communications skills will be needed to deal with all aspects of orders and enquiries.
- Produce quotes and process customer orders.
- Ensure accuracy of orders and push forward with outstanding orders to ensure we meet customer expectations, something that requires persistence and attention to detail.
- Handle non-franchise purchasing and check the customer is advised on availability of products, pricing and discounts.
- Create and maintain relationships so you need to enjoy assisting people and be confident that you can make a good impression.
- Take charge of your personal development and contribute to the evaluation of performance in line with the companies core competencies and learning and development framework.
What our client is looking for in a Customer Service Advisor:
- To address customer needs, you need a solid education with GSCEs (or equivalent) in Maths and English
- Their computer operations require a good working knowledge of Microsoft Office and data entry systems.
- Experience in a similar sales/customer service environment will be a major benefit when you are assisting clients
- They are looking for someone with drive, initiative and vision who wants to build a career
What our client can offer you for the Customer Service Advisor role:
- Salary of £24 - £25k
- Commencing with 25 days holiday a year, increasing with length of service upto 30 days, with the option to flex up/down 5 days
- Long Service Awards (gifts and one-off holiday awards of up to 5 days extra in anniversary year)
- Membership to a health and well-being cash back scheme
- Life Assurance of 2 times salary
- Membership to a group personal pension plan with employer contributions set at 5%
- Discretionary on the spot and value-based awards
- LinkedIn Learning Licence
- Paid time off for our Volunteering scheme
- Associate Discounts Portal
- Recruitment referral bonuses
- Payroll Giving options with Company Contributions
- Access to salary sacrifice Cycle Scheme
- Wellbeing support including App, Hub and Mental Health First Aiders
- Access to a 24/7 Employee Assistance Programme (Unum)
- Gym membership discounts
- Enhanced Maternity/Paternity Leave
- Long Service Awards
- Work Place giving