**Job Summary:
We are seeking a motivated and experienced Trade Desk Representative with a background in electrical wholesale to join our dynamic team. The ideal candidate will provide exceptional customer service, possess in-depth knowledge of electrical products, and demonstrate strong sales capabilities. This role involves assisting customers at the trade desk, processing orders, and providing product support to ensure customer satisfaction and contribute to the company's sales targets.
**Key Responsibilities:
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Customer Service:
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Greet and assist customers at the trade desk.
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Provide expert advice on electrical products and solutions.
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Handle customer inquiries, complaints, and returns in a professional manner.
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Sales and Order Processing:
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Process sales orders, quotations, and invoices efficiently.
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Upsell and cross-sell products to meet customer needs and increase sales.
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Manage and track customer orders from initiation to delivery.
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Product Knowledge:
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Maintain up-to-date knowledge of electrical products, industry trends, and market conditions.
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Educate customers on product features, benefits, and applications.
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Participate in training sessions to stay informed about new products and technologies.
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Inventory Management:
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Assist in maintaining accurate inventory levels.
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Conduct regular stock checks and report discrepancies.
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Collaborate with the warehouse team to ensure timely replenishment of stock.
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Administrative Tasks:
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Maintain accurate customer records and transaction documentation.
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Prepare regular sales reports and performance analyses.
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Assist in the development and implementation of sales strategies