Customer Service Manager, Poole, £45,000
As the Customer Service Manager within this leading provider, you will lead a vibrant team in a lively office and use your experience to drive excellence and elevate customer satisfaction, whilst innovating and refining service standards.
Background & Benefits
With over 30 years of experience, Rubicon's client provides safe and efficient solutions for their clients. Their innovative products help customers to maintain high standards, and enhance their own services, whilst maintaining a commitment to sustainability.
The Customer Service Manager will benefit from a competitive salary, 25 days holiday (increasing with service), private medical cover, health cash back plan (including gym discounts), life assurance, employee assistance program and more.
Customer Service Manager Responsibilities
- Manage, train, and energise the customer service team, providing ongoing feedback and development.
- Conduct performance management and call monitoring to ensure exceptional service quality.
- Handle complex customer enquiries and complaints promptly and effectively.
- Implement best practices and innovative improvements by evaluating customer service interactions and feedback.
- Develop customer service processes, recruit and onboard new representatives, and keep updated with industry trends.
Customer Service Manager Skills & Experience Required
- Over 5 years in customer service, with 3+ years in a managerial role.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving skills, decision making, and conflict resolution.
- Skilled in Microsoft Office, CRM software, and relevant tools.
- Dedicated to delivering exceptional service and customer experiences.
Interested?
To be considered for this Customer Service Manager opportunity or for more information, submit your CV to Ellie at Rubicon by applying directly to this advert.
Our team at Rubicon reviews every application. Please ensure your CV is submitted in Microsoft Word. If sent as a PDF, it will cause delays.
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