- Looking for Professionals with a background in Hospitality and managing teams -
Job Title: Systems Trainer
Salary:Up to £30,000 (depending on experience)
About the Organization:The organization is a dynamic company specializing in providing comprehensive solutions to clients. Known for its commitment to excellence and customer satisfaction, the organization offers a range of services aimed at optimizing system efficiency and enhancing user experience.
Systems Trainer - Key Responsibilities:
- Training Delivery:Conduct online and onsite training for clients on all EPOS products, as well as provide training to staff both online and in-office.
- Webinars:Organize and deliver scheduled webinars on specific topics related to EPOS systems.
- On-Site Support:Provide on-site support to new and existing clients, addressing any EPOS system and product issues.
- Client Onboarding:Assist project teams with all aspects of client onboarding and support the onboarding team with EPOS system builds.
- Configuration Review:Review site and product configurations, provide client feedback, and facilitate workshops to amend EPOS system configurations.
- Troubleshooting:Address and resolve EPOS system and product configuration issues at client sites.
- Managed Services:Handle stock builds and manage client requests related to EPOS managed services.
- Team Support:Offer EPOS system and product configuration advice to team members and participate in account or project meetings.
- User Acceptance Testing (UAT):Support project managers and clients during the UAT phase of EPOS system projects.
Systems Trainer - Requirements:
- Organizational Skills:Highly organized and able to articulate clearly.
- Analytical Approach:Demonstrates an analytical mindset with experience in a previous training role.
- Professionalism:Maintains a high level of professionalism.
- Customer Service:Exceptional customer service skills are desired.
- Training Qualification:Possession of a training qualification is preferred.
- Software Experience:Experience in a software environment and an aptitude for arithmetic are advantageous.
Working Hours:
- 37.5 hours per week, with occasional requirements to attend the office.