TransUnion's Job Applicant Privacy Notice
What We'll Bring:
We Are TransUnion:TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You'll Bring:
We're looking for a Data Administrator to join our growing team.
Day to Day You'll Be:
- Dealing with onboarding client requests through administration forms and inputting into internal systems.
- Maintain quality performance through adherence to TransUnion values and key performance indicators and quality expectations.
- Manage and maintain your KPI's in line with the expectations set out by your line manager.
- Support with queries received from internal stakeholders.
- Initiate communication within internal teams to ensure correct, process and procedures and opportunities to enhance the client's experience.
- Be able to learn and understand about Trans Union's product suite to intuitively ensure product intricacies are met.
Impact You'll Make:
Essential Skills & Experience:
- 1-2 years of experience in a customer-based environment with knowledge in FRCA laws and regulations.
- Demonstrated active listening skills.
- Patience handling escalated queries within internal teams.
- High level communication skills both written & verbal.
- Highly detailed and organized to flex with changing work priorities organized and detail oriented with the ability to manage multiple high priorities.
- Proficient computer skills navigating the Internet, Web Based Applications, MS Office or other business software.
**What's In It For you?**At TransUnion you will be joining a friendly, forward thinking global business.As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
- 26 days' annual leave + bank holidays (increasing with service)
- Global paid wellness days off + a bonus day off to celebrate your birthday
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
- Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion – a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together
Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.
Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting
Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.
We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.
#LI-Hybrid
Find out more about Life At TU UK: https://TransUnionUKhttps://company/transunion/life/
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Rep I, Customer Support Operations