Administrator / Service Team Administration Assistant who has excellent organisational, administrative, customer service and time-management skills with experience using Microsoft Office is required to join our team at the Turney Group.
SALARY: Competitive + Benefits
LOCATION: Middleton Stoney, Bicester, Oxfordshire (100% Office Based)
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for an Administrator / Service Team Administration Assistant who has excellent organisational, administrative, customer service and time-management skills with experience using Microsoft Office.
Working as the Administrator / Service Team Administration Assistant you will provide administrative support to the Service Manager and Team, which includes creating and processing job cards, telephone support, providing customer updates, data entry and updating records.
As a successful candidate you will need to be highly organised with a pro-active approach to your work.
ABOUT US
Established since 1948, the Turney Group is a main line dealer for a large range of the UK's leading agricultural, horticultural and arboricultural franchises including New Holland, Manitou, Can-Am, Kuhn, McConnel, KTwo, Vaderstad, OPICO, Sky, HE-VA, Ransomes Jacobsen, Hayter, Honda, Stihl and Iseki. The diverse range of franchises we hold enables us to offer customers a machine to suit their exacting specification and budget, be it a tractor, combine, lawnmower, chainsaw, trailer and much more.
DUTIES
Your duties as the Administrator / Service Team Administration Assistant include:
- Maintain a tidy and organised working environment
- Administrative support for Service Managers and service team, completing ad hoc tasks as and when required
- Creating and processing job cards ensuring compliance with company standards
- Provide telephone support for the service department as required
- Work in collaboration with the service team to maintain workshop targets and KPIs
- Motivate and support the service team, promoting staff development and training opportunities
- Work in conjunction with Service Advisors, Service Managers and Warranty Administrator to ensure Service Bulletins and technical service updates have been actioned and understood
- Ensure customer service satisfaction and good relationships
- Provide regular customer updates on delayed jobs and record job notes within the DMS system
- Escalate any complaints or unresolved queries to Line Manager
- Liaise appropriately with all relevant departments
- Work with other departments to implement improvements designed to increase efficiency and profitability
- Enter relevant information and actions within the company's DMS system
- Data entry via supplier and dealer systems
- Maintain and develop the customers database
- Effective use of the outlook calendar for all planned events, meetings, appointments etc
- Participate in service meetings
- Develop an understanding of Company products and processes
- Attend relevant training when required
CANDIDATE REQUIREMENTS
- Experience in an administrative environment
- Excellent time management and attention to detail
- Able to demonstrate an understanding of Microsoft Office applications
- Ability to work in a high-pressure environment and meet specific deadlines
- Strong organisational skills and understanding of the commercial drivers of the business
- Knowledge of basic business principles and administration procedures
JOIN US - BE PART OF OUR TEAM
We pride ourselves on going the extra mile through the knowledge and commitment of our staff and the dedication we have to offering outstanding customer service. We strive to attract and retain the very best sales, parts, service and administration staff in the industry and are always looking for the right candidate to join our expanding team.
As a successful candidate we offer the following benefits:
- Competitive salary based on experience
- 23 days holiday plus bank holidays
- Ongoing training and development opportunities
- Company pension
- Health & Wellbeing benefits
NO AGENCIES PLEASE
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
JOB REF: AWDO-P12481
This job is being advertised by AWD online on behalf of the Turney Group
AWD-IN-SPJ