**Internal Sales Co-Ordinator
Based Cargo, Carlisle – CA6 4BA
Full-time / Permanent
Monday to Friday, 8.30am to 5pm
We are looking for an Internal Sales Co-Ordinator to join our team in the Customer Service Centre based at our BSW Timber site in Carlisle. You will be responsible for providing first class customer service and admin support to our customer accounts from across the BSW Group alongside our team of Key Account Managers.
Specifically, some responsibilities of a Sales & Customer Service Co-Ordinator include:
- Process orders & enquiries in a timely and professional manner using bespoke internal order systems.
- Maintain and record interactions and orders via Salesforce, Customer Relationship Management (CRM) system, providing order acknowledgements, accurate pricing and product information.
- Build relationships with clients so we can understand and meet their needs and identify any potential sales opportunities.
- Proactively contact new and existing customers to generate sales opportunities.
- Review order history to plan and forecast customer needs, ensuring service levels are meet and customer expectations are exceeded.
- Supporting the Customer Service team with the implementation of upselling strategies.
- Continued professional development in product and technical knowledge.
About you:
Already experienced in a customer service or an internal sales role, with a proven track record in order processing and attention to detail. You are confident and motivated with the ability to effectively plan and prioritise a busy workload. In addition, you will have:
- Excellent communication skills, with an ability to negotiate and influence others.
- Good computer skills across all Microsoft programmes, specifically Excel.
- An understanding of Metric/Imperial measurements.
- A high attention to detail and problem-solving skills, with a consultative approach.
- Ability to maintain relationships with clients and stakeholders.
- Excellent organisational and time management skills.
**Benefits:
In return, you can look forward to developing a long-term career with one of the industry's leading employers. As well as the competitive salary, this position includes other benefits such as:
- 31 days holiday (inclusive of Bank Holidays).
- Company sick pay.
- Cycle to Work Scheme.
- Confidential 24/7 wellbeing support.
- Company provided Life Assurance policy.
- Funded learning and career development opportunities.
- Discounted rate on a range of BSW products including Woodfuel Direct.
- Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more!
Interested? Click APPLY to send us your CV and complete our online application form.
Closing Date for Applications: 31 August 2024
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