Are you a well organised and pro-active customer service professional looking for a new
and exciting challenge? Do you have experience in a personal assistant role with expertise
managing calendars, inboxes and general administration? Want to work proudly together
as one team to deliver an outstanding service?
Our client is a leading residential estate management company, who manage an excess of
150 exclusive and beautifully landscaped developments across the UK. They are looking for a professional and enthusiastic Estate Services Adviser to join their team in Frimley, to provide office-based support to two of their team of eight Area Managers.
About you
As part of the Customer Experience Team, you will be a real ambassador for their customers, solution-focused, identifying challenges rather than problems and play a part in delivering performance at its best, on a personal and collaborative basis.
You will have strong decision making skills and be used to working under pressure and to very reactive and tight deadlines. A proven track record with a reputation for being a positive role model and driving change through people and processes with the ability to be flexible when the need arises. You will work in an intuitive way with a high level of responsibility supporting the Area Managers, as well as delivering a positive, prompt and accurate service to leaseholders, Estates Services Team, remote staff, contractors and each other.
Hours: Monday-Friday, 9:00am-5:00pm, 35 hours per week
Salary: £28,000 per annum
General Responsibilities
- Establish good relationships with Area Managers, Estate Managers and other estate-based
- staff to promote the services of the Customer Experience Team and provide support and solutions to day-to-day issues.
- General typing, filing, photocopying and all other reasonable office duties as required
- Work collaboratively with and support fellow team members as and when required
- Deal effectively with all telephone enquiries by either providing the solution or referring to
- the relevant member of the team with an emphasis on monitoring and tracking to resolution
- Manage diaries for your Area Managers, organising estate visits, budget meetings and account meetings in accordance with required timescales
- Monitor your Area Managers' mailboxes, assisting with responses, and occasionally take minutes in meetings, whilst observing absolute confidentiality.
Skills and Experience
Minimum of 5 GCSE's at Grade A to C (to include English Language & Maths)
Previous experience in a PA/Administration, customer focused role
Whilst we would love to be able to respond to every application we receive, it is not always possible. If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion.