Role Description
This is a full-time remote role for an Implementation Lead at CareStack. This role will also require travel onsite to dental practices to facilitate onboarding.
Responsibilities
- Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices.
- Collaborating with cross-functional teams to ensure successful implementation.
- Identify and communicate potential risks and roadblocks duringimplementation.
- Being a single point of contact for the customer till they are settled and set up for success on Carestack.
- Adopt a consultative approach to understand the current practice workflows and adapting them for Carestack.
- Influence and educate the customer towards better workflows and SOPs that would yield higher growth
- Monitor them for core workflow adoption during the initial few weeks and proactively reach out if they are found vulnerable while using CareStack.
- Make an early assessment of the change management impact on the practice and predict possible churn scenario and highlight the ones that may need more support than usual.
Required Skills / Experience
- Analytical Skills, Software Implementation, and Communication skills
- Customer Satisfaction and Customer Service skills
- Experience in healthcare or dental industry is a plus
- Experience using software
- Strong project management skills
- Excellent problem-solving abilities
- Ability to work independently and collaboratively in a fast-paced environment.
- Bachelor's degree or equivalent experience
Why Join Us:
- Growth opportunities in our rapidly expanding UK division.
- Competitive salary, 25 days plus public holidays.
- Join a team that values your growth and success.
Our Team:
At CareStack, transparency and trust are key. Join a tight-knit group of professionals dedicated to excellence and supporting each other's journeys.
Impact and Growth:
Your role at CareStack will be significant. Help us revolutionise the dental practice management industry with our innovative solutions. This role offers substantial growth potential as you drive the success of our UK division.