Supporter Care Advisor
- Supporter Care Advisor
- Full time - Central London - Hybrid
- Start ASAP
- Temporary or permament
- £27,000 / £14 per hour
Love Success is currently working with a leading charity to hire a Supporter Care Advisor. This is a full time position to start ASAP on a full time basis.
Responsibilities of our Supporter Care Advisor -
As a Supporter Care Advisor you will provide a first-class level of customer care to current and potential supporters to secure financial and non-financial support, nurture relationships and increase levels of engagement, ensuring supporters feel valued and a key part of our work. You will be the first point of contact for fundraising enquiries and direct communication with supporters via a variety of channels (including inbound and outbound telephone calls, letters, email and social media response), helping to build loyal, committed relationships with supporters.
What we're looking for in a Supporter Care Advisor -
- Experience working within a supporter relations or customer care environment
- A keen desire to provide excellent supporter/customer care
- Experience handling complex complaints and queries
- Hardworking team player but also able to work independently off own initiative
- Engaging and professional phone manner, excellent listening skills to build rapport and empathise
- Good organisational skills and attention to detail
For more information, Please call Leonie at Love Success or click apply on the advert!
Love Success is acting as an Employment Business in relation to this vacancy.