We are recruiting for a brand new Customer Services Team Leader with knowledge of the Business to Business market for our clients UK operation.
Full time, permanent role and they will offer a work from home option, upon successful completion of training and probation period.
They are looking for someone who has strong analytical and customer service team management experience.
If you have.....
- At least 3-5 years' experience in a customer services environment with experience managing a team
- Demonstrable analytical experience
- Experience in reviewing and implementing process improvement
- Experience with the logistics process, within a customer services environment
- A self-motivated, passionate, and enthusiastic approach to work to provide excellent customer service
- Strong verbal and written communication skills and with experience of dealing with challenging customer complaints
- Professional and empathic approach to resolving issues
- Strong attention to detail and efficient with spreadsheets, manipulating data and reviewing results
- Excellent time management and goal orientated focus
- SAP knowledge is preferable
- Experienced user of MS Office (Excel, Access)
Then be the change in the world you want to see....