Customer Service Advisor
Location: Potters Bar (Hybrid)
Hours: Monday - Friday, 9am - 5pm
Company: Leading Financial Services Company
Are you passionate about delivering the highest level of customer service? Would you like to work for a highly reputable business within their market? Join our client, a leading financial services company with over 100 years of history. This company take pride in offering a welcoming and team-focused environment where your Customer Services and Administration expertise will be highly valued.
Role Overview:
We are looking for a dedicated Customer Services Advisor to join this client in Potters Bar. You will play a crucial role in providing exceptional service to their customers, ensuring their needs are met efficiently and professionally.
Key Responsibilities:
- Provide customers with product information and respond to customer requests.
- Answer incoming telephone enquiries and handle various tasks.
- Amend and maintain accurate company records to meet legislative, customer and company requirements.
- Investigate and resolve complaints and queries.
What They Offer:
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Competitive salary.
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Free parking.
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Comprehensive reward package including:
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Income protection.
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Private medical insurance.
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Life assurance.
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Generous pension and bonus scheme.
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Support for personal and professional development.
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Convenient central location near train and bus stations.
Requirements:
- Previous customer service experience.
- Strong IT skills, including Microsoft Outlook and Excel.
- Minimum of 5 GCSEs Grade C or above, including English and Maths.
If you are enthusiastic about customer service and meet the above requirements, we would love to hear from you.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.