Customer service care coordinator
Pulse nursing at home, (part of Acacium group)
London EC2A
Permanent, full Time Monday - Friday
Shift patterns on a rotating basis each week: 07:00-15:50, 08:30-17:20 or 10:30-19:20
£26,000 per annum + 5% annual bonus
Unlock your potential:
Are you a motivated and customer-focused individual looking for a new role? Join our team and make a real difference in people's lives while thriving in a supportive environment!
Our London office are hiring a Customer service care coordinator to deliver customer service over the phone and via email, completing rotas and acting as the initial point of contact for any queries with clients, healthcare workers and the wider operations of the business. This is a varied, fast-paced role where you will be on the phone and providing administration support, so if you're a personable individual with great organisation skills then this might be the role for you! This is a truly rewarding role where your work will improve people's lives every day.
Part of Acacium Group, Xyla is an integrated healthcare solution that improves people's lives and alleviates the demands of the UK healthcare system. Part of Xyla, Pulse Nursing at Home provides flexible, bespoke care for people living in their own homes and communities across England and Scotland. We provide a lifetime solution that can adapt to changing healthcare needs. We're passionate about our people and proud that the services we provide achieve the highest standards of compassionate care, supporting choice and empowering our clients to live the life they want.
Every day you will...
- Create monthly rotas for home care patients, managing carers and nurses to fill the rota with as much coverage as possible
- Assist with arranging training for new care staff
- Deal with general queries via telephone and email
- Help with requirements for unfilled shifts, contacting candidates via the internal database
- Promoting incentives around available shifts to help increase fills rates and seeking assistance from external agencies where appropriate
- Coordinate queries via the shared email inbox
What's in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
- Unrivalled career opportunities that come from being part of a global group made up of over 20 healthcare, staffing and life sciences businesses
- Learning & development opportunities tailored to your role as well as fully funded qualifications
- Gym flex- discounted gym memberships, UK-wide
- Events and incentives including regular team away days
- Rewards portal offering discounts on shops, restaurants, bars and cinemas
- Rewards and recognition programme awarding monthly vouchers to nominated employees
- Free flu vaccinations
- Cycle to work scheme
- Life assurance, critical illness cover and private medical insurance
- Optional charity involvement with two paid volunteering days a year
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people's lives!
To thrive in this role, you must ideally...
- Have excellent written and verbal communication skills
- Have previous experience in customer service and administration
- Have the ability to work well in a fast-paced environment
- Be motivated to learn and grow your skillset to improve performance on a daily basis
Our Inclusion Commitment:We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.