IT Support Team Lead - City of London
We are working with a prestigious Global Professional Services client as they look to engage an onsite IT Support Team Lead to work out of their London office.
As part of a local IT Management team offering white glove support to up to 1000 users, you will work with the London Senior Manager and another IT Support Team lead to ensure that the onsite technology support team deliver an exceptional support experience to users. The role focuses on the specific needs of the London office users.
This role has come about due to internal promotion. Our client has a genuine commitment to ongoing professional development, and this is proven in their retention rates, often due to internal movement opportnities and training opportnities offered.
In addition to the base salary there is also a bonus and a benefits package.
You will have approx. 5 direct reports initially, and these will be a mix of IT Support and AV professionals. You must have solid experience in managing, supervising or leading a team. In addition to this you will understand the need to be "hands on" in some instances to provide a seamless hotel style seervice to users and guests.
In addition to this there will also be several large and small projects you will be asked to lead or oversee and so this is a very varied role.
Skills and experience required:
- Proven experience leading, supervising or managing a team of IT End User Support professionals
- Experience in working and supporting a Windows environment, as well as experience of supporting mobile devices
- You must also have experience of working within a structured corporate environment (ie law, professional services, finance, consultancy etc)
- You will evidence management experience within an ITIL environment
- You must be able to demonstrate excellent customer service and communication skills and have a commitment to going the "extra mile" to ensure that you not only provide a good service, but deliver an excellent end user experience
Eutopia Solutions Ltd ("Eutopia") is acting as an Employment Agency in relation to this vacancy.
Eutopia is an equal opportunities employer and positively encourages applications from any suitably qualified and eligible candidates.