An exciting opportunity for an experienced Service Desk Lead to join a global organisation in the heart of Liverpool
What you'll be doing:
- Leading a service desk team
- Ensure all tickets and calls are responded to and resolved in agreed SLAs
- Create a high performing culture amongst the team
- Make recommendations to support continuous improvement
- Assist management to drive service levels and system performance
- Daily, weekly, monthly report generation and management
- Collaborate with different functions across the business
- Support users across multiple sites both deskside and remote
- Resolve issues and be a point of escalation for the team
Experience to succeed:
- Demonstrable experience working as a Service Desk Lead
- Rota and shift pattern scheduling
- Hands on IT service management experience
- Proven track record in incident resolution and customer satisfaction
- Vendor and supplier management
- Strong knowledge of end user support
- Working knowledge of cloud services, networking, hardware equipment
- Strong people and leadership skills
Benefits include:
- Salary of £36,000-40,000
- Competitive holiday and pension scheme
- Opportunity to work with knowledgeable and friendly tech team
- Various other benefits!
Click apply now if you are interested.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk