Administrator (Housing)
Hemel Hempstead (Hybrid/Smart Working)
Salary £ 27,693 Per Annum Plus Benefits
Permanent, Full Time
37 hours per week (Monday - Friday, Flexibility Negotiable)
Thrive Homes is looking for an experienced customer focussed Administrator to support the Home Ownership team with general administration relating to tasks such as staircasing, new builds & conversions sales, resales, consents, leasehold management packs, section 20 consultation, lease extensions, conveyance plans, general enquiries and lease queries, to ensure all team objectives are met on time and with a high level of accuracy.
Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.
Other Responsibilities:
- Developing effective working relationships with internal colleagues and external stakeholders (customers, solicitors, contractors) to provide a seamless service to all.
- Managing the team inbox to ensure all emails are acknowledged and actioned; quick phone responses to customers for queries.
- Coordinating queries across various teams and external stakeholders using problem-solving and best practice to provide full responses.
- Setting up new customers on our IT systems to ensure a good service is provided efficiently.
- Arranging the execution of engrossments by executive management in the office, including preparing documents, scanning and posting copies back to solicitors.
- Assisting with the production of the service charge estimates and actuals; logging and monitoring queries to ensure the team provides responses in a timely manner; overseeing the postage.
- Producing mail merges for letters/ notices and posting these from the office; proof reading outgoing post from the team; keeping records of all post sent; managing any incoming post for the team.
- Raising and monitoring invoices for day-to-day costs.
- Completion of data migration to team files
- Ensuring processes, procedures and systems are accurate and efficient; contributing towards the implementation of new system/ software; updating the team's various trackers to contribute to effective team working.
- Assisting the Service Charge and Market Rent Team throughout the year as necessary with general administration duties
Requirements:
- Experience in a similar administrative role, preferably within the housing/property sector.
- Good IT skills with proficiency in Microsoft Office
- Excellent organisational skills with the ability to manage multiple tasks and maintain attention to detail.
- Strong communication skills, both written and verbal, with the ability to provide clear guidance/support.
- Demonstratable Customer Service Experience or relevant skills i.e. dealing with complaints/assisting customers as required.
Benefits:
Thrive's Top 10!
- Annual Leave - 25 days per year increasing by length of service (up to 30 days).
- Buy or sell annual leave
- Generous family friendly provision
- Pension - Thrive Homes will pay double your contribution (up to 10%).
- Discretionary Bonus
- Life assurance - a payment of 3x your salary
- Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
- Virtual GP Service (available 24/7)
- Wellbeing reward scheme (earn vouchers through a health app)
- A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!
All roles at Thrive are subject to a basic DBS check.
Closing date: 28th June 2024
Interview date: Week Commencing 1st July 2024
Interviews to be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About Thrive
Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.
Thrive's Approach
Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.
Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.
As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us.