- Monitor dedicated inbox
- Deal with queries from landlords and tenants
- Assist with queries from the Directors and CEO
- Check rental invoices and check for any adjustments
- Update systems with landlord bank details in accordance with RICS guidelines
- Maintenance of the database for new properties/landlords/tenants
- Landlord/tenant account reconciliation
- Process daily bank statements
- Process daily payment runs to landlords
- Process tenant refunds
- Process external contractor invoices
- Prepare rental spreadsheets for leaseholders
- Make necessary payments from float accounts
- Good knowledge of Excel
- Good customer service skills
- Property experience
- Lettings Accounts