- Location: Outskirts of Cheltenham
- Job Type: Permanent, Full-time (Fully office based)
- Salary: £24,000-£26,000 DOE
My client, who are a rapidly expanding British manufacturer and a leading seller of renewable energy systems, are seeking a Customer Care Advisor to join their award-winning team.
If you are a customer focused individual with a passion for sustainability and you are looking to join an innovative business, then look no further!
Day to Day of the role:
- Serve as the first point of contact for customers and occasionally installers, providing outstanding service through phone, email, chat, and social media.
- Address customer inquiries with promptness and professionalism, ensuring high customer satisfaction.
- Actively listen to customers, understand their needs, and provide appropriate solutions.
- Efficiently identify and resolve customer issues, escalating complex problems when necessary.
- Follow up with customers to ensure complete resolution and satisfaction.
- Maintain a comprehensive understanding of our products and services to provide accurate information.
- Build and maintain strong customer relationships to foster loyalty and retention.
- Record all customer interactions accurately in our CRM software.
- Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.
- Collaborate with team members, sharing knowledge and best practices.
- Participate in team meetings and professional development opportunities.
- Support colleagues during peak periods and high-volume situations.
- Proactively seek ways to improve customer service processes and workflows.
- Stay informed about industry trends and customer service best practices.
Required Skills & Qualifications:
- Passion for delivering exceptional customer experiences.
- Proactive approach to problem-solving with a commitment to customer satisfaction.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication skills and the ability to build relationships with customers.
- Proficiency in CRM software and a good understanding of customer service processes.
- Willingness to learn and adapt to product changes and updates.
- Ability to work collaboratively and support team objectives.
Benefits:
- Competitive salary and performance-related bonuses.
- Opportunities for professional growth in a leading company.
- Be part of a team that values innovation and customer-focused solutions.
- Contribute to a greener, more sustainable future.