Customer Service Advisor
Leeds - Office based
£23,900 Per Annum
My client is looking to recruit a Customer Service Advisor due to growth. This is an exciting opportunity to join a well-established, family run business that are currently going through a period of growth. This position will require you to build strong relationships with clients and support them with concerns and queries.
The right individual will have previous experience working in a customer service focused position where you will have been the first point of contact for clients and be confident in carrying out a range of administrative tasks.
Key responsibilities:
- Answering a range of queries via telephone, email and on their portal
- Be proactive in updating clients with relevant information regarding their order to ensure we deliver exceptional service
- Having regular contact with the Logistics department regarding dispatch of orders
- Liaising with the Sales Order Processing department
- Keeping up to date with brochure/product launches
- Attending regular meetings to decided how to improve customer service
- Build relations with our Sales Reps to provide support as needed mutually
- Be pro-active in resolving any issues and keeping the customer informed
Key experience:
- Self-motivated with an ambitious drive
- Great communication skills and confident in upselling
- Previous experience in a customer service focused role
- Confident in building client relationships
- Strong IT skills
Pay, Benefits and Working Hours
- A basic Salary of £23,900 per annum
- 20 days holiday + bank holidays
- Free breakfast
- Solid Pension
- Gift card incentives associated with everyday tasks
- Office based - 8.30am-5pm, Monday - Friday
- Free onsite parking
Searley Owen are acting as an employment agency in relation to this vacancy, we will never send your CV without your permission.