Dove & Hawk are working a leading developer of premium residential properties, committed to delivering high-quality homes that exceed customer expectations. They are looking for a Senior Sales Consultant to join their team in West London.
Your role is to achieve and exceed profitable sales targets by excelling in selling skills, demonstrating high levels of essential knowledge to perform in the role, delivering exceptional service and behaviour to all customers.
Key Responsibilities:
- Conduct viewings, including in-person, virtual, and agent-led tours.
- Coordinate viewings for the Overseas office and China Team when required.
- Proactively generate sales leads beyond those created by marketing efforts, through client outreach and agent engagement.
- Manage and mitigate the risk of sales cancellations by maintaining effective communication with clients, agents, and solicitors, aiming to minimize cancellation rates.
- Progress new reservations to contract exchange by obtaining Anti-Money Laundering (AML) documents and maintaining consistent communication with solicitors.
- Maintain and optimize a sales database to maximize sales opportunities.
- Respond promptly to new inquiries, providing relevant and detailed information.
- Keep overseas teams, agents, and introduces updated on property availability and pricing.
- Develop sales and marketing materials, such as "Plot of the Week," fact sheets, FAQs, and investor videos.
- Participate in weekly sales and marketing meetings to generate new ideas and incentives.
- Attend sales and networking events, as applicable.
- Create and present sales videos in collaboration with the marketing team to promote developments across all digital platforms.
- Regularly promote developments on LinkedIn and other social media channels, where applicable.
- Build and maintain strong relationships with UK agents and introducers, ensuring all viewings meet mystery shop criteria.
Core Competencies:
- Relationship Management: Builds and maintains strong relationships with clients and colleagues by using the most appropriate approaches to handle different situations and individuals.
- Communication: Effectively conveys accurate information using the most suitable methods to meet the needs of the audience and ensure mutual understanding.
- Team Leadership: Sets clear, challenging goals and inspires high performance in both teams and individuals, while recognizing achievements publicly and privately.
- Self-Control: Maintains effective performance by managing emotions, particularly in stressful or challenging situations.
- Personal Organization: Efficiently manages time and operates in a well-structured, organized manner.
- Determination: Demonstrates consistent effort and perseverance in overcoming obstacles to achieve goals.
- Adaptability: Responds positively to changing business circumstances and adjusts behavior to maintain effective performance.
- Strategic Thinking: Understands the long-term direction of Vision 2030 and aligns this understanding with the goals of the business area.
Experience:
- Minimum of 2 years' experience in a customer-facing sales role, preferably in the property sector.
- Experience with similar residential schemes is advantageous.
- Proficient in Microsoft Office, Outlook, and Excel.
- Comfortable conducting virtual appointments via Zoom or similar applications.
Person Specification:
- Excellent communication skills, with a persuasive and positive attitude, and a professional appearance.
- Strong project administration and organizational skills, with efficient diary and time management practices.
- Proficient in IT, with the ability to manage project documentation and sales databases, and to train others.
- Demonstrates empathy and consideration for others, building mutual trust and professional respect.
- Actively builds and maintains effective networks internally and externally, forming mutually beneficial relationships and managing expectations.
- Self-driven and motivated, with a willingness to learn and a "can-do" mentality.
- Embraces a "one team" approach, working collaboratively with internal and external customers as part of the project team.
- Applies a pragmatic and common-sense approach, taking ownership of tasks and responsibilities.
- Consistently applies effort to overcome obstacles and achieve goals.
- Communicates effectively by conveying accurate information and adapting to the audience, ensuring mutual understanding.
- Maintains professionalism at all times, especially in challenging situations, demonstrating emotional control.
- Upholds the highest standards of professionalism with everyone you interact with.
Salary budgets: £32,000-£34,000 basic, £60,000-£65,000+ OTE (uncapped commission)
Required working hours: 5 days per week working on a rota basis. Hours 9.30am - 6pm
If this is a role that suits you then we want to hear from you ASAP to discuss your suitability for this role.
Apply today, or contact Luke Gorman at Dove & Hawk remembering to quote vacancy ref: 10512
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