Mon-Fri, - full office role
9am-5pm
We are currently recruiting for an experienced Customer Services Repairs and Maintenance Coordinator to work for a family-run HVAC company, with offices located in Bromley, Kent
You will be working in a busy, tight knit team, taking and making calls to clients in regards to servicing and repairs on HVAC units
The units could be in many different types of dwellings , such as 1 unit in a residential house to large scale units in commercial buildings-
so you will be dealing with businesses and also household customers in relation to diarising appointments for the engineering staff to service the units
The Role;
The role requires someone has previous experience working in a similar role;
Maintenance & Servicing, Engineer Coordinator, Reactive Repairs and Maintenance, Scheduling Administrator, Repairs Administrator,
& who enjoys working in busy, fast paced office, working to ever changing deadlines and meeting business deadlines and team goals
Good communication is also a critical for this role as you will be liaising with all areas of the business and customer base
Dealing with 'call out' & prioritising
Using inhouse diary management system for booking in of service and maintenance requests
Using CRM system to keep all users up to date
Liaising with engineers to discuss current or future bookings and dealing with their questions or queries ; site access, unit descriptions, permit requirements,
Producing quotations,
Ordering parts and tracking for installations
Following up on engineer reports and all outstanding quotations in a timely manner
Completing RAMS and permits
Taking payments
Experience and skills required
- Proven working experience in a similar role ; Maintenance & Servicing, Engineer Coordinator, Reactive Repairs and Maintenance, Scheduling Administrator, Repairs Administrator, Construction, Trade etc
- Calm and friendly telephone manner, enjoys speaking to a variety of different people, internally & externally, and providing excellent customer service at all times
- Problem solver- enjoys being challenged and providing solutions to work related matters
- Multi tasker, can work on ever changing deadlines and projects to achieve business goals and SLA's
- Team player, flexible working approach and 'can do' positive attitude
- Good sense of humour and can remain calm in any given situation
- Ability to prioritise, organise yourself and others and the ability to plan your own workload
- Strong attention to detail and a 'completer/finisher'
- Good working knowledge of Microsoft Office applications e.g. Word and Excel
The company are friendly & welcoming and looking to expand their team to deal with the busy workload, so therefore keen to take someone onboard asap
If you have the necessary skills an experience and this sounds like the role for you , then please send your CV immediately & call Claire Power and discuss your interest and find out more....