The Service Desk Technician will provide crucial support to the technology department in a financial services setting, ensuring efficient operation and contributing to the successful delivery of IT solutions. This role will be a mixture of 1st/2nd line support.
Client Details
The employer is a respected entity in the financial services sector. With a workforce of over 800 people, it holds a prominent position in the market and is renowned for its commitment to quality and its customer-centric approach. Their office in Northwich is an integral part of their operations.
The Service Desk Technician with be a part of a small team which feeds into a larger IT function.
Description
- Provide internal technical support to colleagues across the office.
- Assist in the delivery of IT solutions (e.g. diagnosing, problem-solving and providing support to users)
- Ensure operational efficiency within the department
- Work collaboratively with team members
- Adhere to and implement company IT policies
- Identify and troubleshoot technical issues
- Provide 1st and 2nd line support to internal issues
- Escalating tickets to a 3rd party supplier
- Communicate effectively with non-technical staff
- Keep abreast of the latest technology trends in the financial services sector
In the next year there will be a range of migrations and project work that you will be involved in; this is an excellent opportunity to broaden your skill set and get exposure to a varied technical landscape that with help you to elevate your current knowledge.
Profile
A successful Service Desk Technician should have:
- Relevant academic qualifications are desired but, not essential (e.g. ITILv4/CompTIA A+)
- Strong technical and problem-solving skills with a passion and attitude to learn
- Excellent communication abilities/ customer service skills
- A passion and interest in technology
- Ability to work effectively in a team environment
- Will live in a commutable distance to Northwich.
Essential: Proficiency in Microsoft Operating Systems and standard Office applications.
Technical Stack: Active Directory, Exchange, Windows (operating systems), Networks, CRM, Document Management systems etc. - some of the applications in house are bespoke and full training will be provided.
Job Offer
This is a full-time hybrid opportunity with 3 days spent in office and 2 days from home.
- A competitive salary ranging from £25,000 to £27,000 per annum
- 35 hour working week with an hour lunch.
- Opportunities for professional growth within the financial services sector
- Progression opportunities and the opportunity to obtain qualifications
- Bonus
- Social events
- Pension contribution
- A positive and supportive work culture
- Generous holiday leave
- Comprehensive benefits package
We encourage suitable candidates who are passionate about technology and financial services to apply and become a part of my clients friendly team in Northwich!