The Role: Operations and Business Change Analyst
The Operations and Business Change Analyst will be a key member of the Acquinex Operations team providing analytical input, defect & change management and implementation on the insurance underwriting and policy administration system(s) employed by Acquinex. The role holder will also provide some administrative risk and compliance support.
You will work alongside the business and other stakeholders in Acquinex and Q Underwriting to analyse Defect / Small Change requirements, update specifications and document testing requirements, prepare Change Requests and quotes from various system providers, present the Change at the Change Advisory Board, manage the delivery of the Change in partnership with system providers and test changes before releasing to the business and other stakeholders for final testing and sign-off per testing requirements.
Occasionally the Operations and Business Change Analyst will also support significant change projects and other risk/compliance and operations activities as required.
Strong personal organisation is required, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure, within defined frameworks. The role holder must be positive, innovative, collaborative, and strive to provide great service to the business, as well as deploying both analytical and creative skills in finding solutions to the businesses' change requirements.
You will need to be self-sufficient within your daily duties, working with relative autonomy within the defined Change Management Framework and be comfortable engaging with a wide range of stakeholders, including those from the business, senior leadership, internal support teams and finance, as well as suppliers, to ensure the effective delivery change.
You will become an SME on our insurance underwriting and policy administration systems.
This role will require some travel to business sites for training and ongoing change support (primarily London & Gloucester).
Responsibilities:
- Review and accept Defect Reports / Change Requests, logging in line with defined processes
- Analyse Change Requests and determine approval route
- Document Change requirements, impact analysis and testing requirements
- Schedule and present at Change Advisory Board (CAB)
- Perform User Acceptance Testing
- Review implementation, release for business testing and manage defects
- Track and manage post-implementation reviews and actions
- Manage technical debt register and CR backlog, reporting to CAB
- Communicate and report issues succinctly to stakeholders.
In addition to Change Management:
- Support wider change programme, using your analytical and creative skills to support larger projects.
- Support other risk/compliance and operations activities as required, for example providing system training on major releases, etc.
Experience:
- IT Change Management.
- Insurance / Financial Services.
- Azure DevOps, Jira or another workflow and reporting management software / Change Management Tool.
- Previous risk and/or compliance experience.
- Change Management processes.
- Insurance / Financial Services.
- Previous Bdx production and Financial Reporting experience.
- Knowledge of the financial services regulatory regime.
Further information
As well as a competitive salary we offer the following benefits -
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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