Role: Fraud and Revenue Executive
Salary: £45,000 to £50,000 depending on experience
Location: Central London
Exciting role working for a leading classified adverts organisation which has been established since 1999. This company is based in the heart of central London and operate in 26 countries. The company is a global classified ads platform enabling users to buy and sell goods and services. A privately owned organisation who are looking to grow rapidly. They have received a gold standard award from the home office.
They are seeking a highly skilled and experienced Fraud and Revenue Executive to join their team. The successful candidate will be responsible for identifying, analysing, and mitigating fraud and chargeback risks, as well as optimising revenue streams. This role requires a strategic thinker with strong analytical skills and a deep understanding of fraud prevention techniques, payment processing and revenue management strategies.
Key responsibilities:
- Monitor transactions and activities for suspicious behaviour and potential chargeback fraud.
- Develop and implement comprehensive fraud detection and prevention strategies.
- Keep fraud and chargeback rates consistently below card networks' thresholds without impacting genuine customers.
- Utilise advanced analytical tools and techniques to analyse large datasets for fraud and revenue trends.
- Provide insights and recommendations based on data analysis to enhance revenue growth.
- Collaborate with all departments and payment processors to ensure seamless payment operations.
- Handle ad hoc requests through various channels, addressing fraud issues, refunds, payment errors, and related concerns.
- Log processing, fraud issues and payment optimisations.
- Monitor and action every customer refund request.
- Manage monthly refund and chargeback reconciliation.
- Provide training and guidance to staff on fraud detection, prevention, and revenue optimisation techniques.
Person profile:
- Experience in fraud detection and chargeback prevention, revenue management or a related field.
- Strong analytical and problem-solving skills with the ability to interpret complex data.
- Proficiency in data analysis tools and software (e.g. Tableau, Excel, Looker Studio, SQL).
- Excellent communication and presentation skills.
- Knowledge of industry regulations, payment processing and compliance requirements.
- Good understanding of E-commerce and digital product is a plus.
- Ability to work independently and collaboratively in a fast-paced environment.