POD is Hiring for a Mobilisation Executive! Are you a meticulous planner with a passion for ensuring smooth transitions? Do you thrive in fast-paced environments and love the challenge of bringing new developments to life? If so, we have the perfect opportunity for you!
Role Overview: About the Role: As a Mobilisation Executive, you will be at the heart of our exciting new developments, playing a pivotal role in their successful launch and ongoing growth. Your main mission? To ensure every mobilisation plan, task, and routine is executed with precision, dedication, and a touch of brilliance.
The Mobilisation Executivewill have principal responsibility for the effective and efficient mobilisation and onboarding of new developments, and the ongoing mobilisation in the phases of existing developments. The overarching aim of this role is to ensure all necessary mobilisation plans, tasks, and routines, are executed on time and in a dedicated, meticulos and smart manner.
Key Responsibilities -
- Liaising with key stakeholders such as the client, outgoing agents, the POD new business team, client relationship team and POD employees.
- Ensuring mobilisation tasks are meticulously completed and recorded in the relevant systems and regularly interacting with the systems to ensure milestones are met.
- Helping to enhance the customers' initial experience of POD via the completion of the mobilisation actions in an efficient and timely manner and in line with KPI's
- Arranging for others to complete tasks as and where appropriate, collaborating and supporting as necessary.
- Reporting on mobilisation statistics and defining actions to improve the same.
- Providing a responsive and supportive service to our clients.
- Ensuring the highest quality of service is delivered on each project from start to completion and hand-over.
- Issuing of written communications via email or post.
PERSONAL SPECIFICATION
At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service.
At POD we are committed to:
The POD Values
You should always display the key POD values:
- Meticulous- preparation, process, detail, diligent, methodical, specific
- Dedicated - commitment, belief, passion, self-discipline, enthusiasm
- Smart - innovative, resourceful, original, creative, effective
- Supportive - collaborative, honest, communicative, flexible, team-player
Customer Service
Act as an ambassador of the POD brand, recognising the importance of exceling at customer service both externally and internally.
- Always interact in an enthused and empathetic manner
- Answer the phone politely, identifying yourself and the POD brand.
- Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand.
- Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate.
- Be empathetic in relation to our customers' requests, queries, or concerns.
- Request further inhouse training or learning if you deem it is required.
For line management roles you must seek to embed the same into your team.
Health & Safety
We are committed to ensuring the health and safety of our employees, clients and anyone affected by our business activities, and to providing a safe environment for all those attending our premises.
Every employee at POD plays a part in ensuring we achieve this, remaining mindful that we will take care in everything we do:
- All employees should use our smart technology to record and manage their safety routines, learn from trends, and seek to improve together.
- All employees should be dedicated to keeping their sites, residents, visitors, team and workplaces safe.
- All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording, and learning.
- All employees should support each other to ensure we take care of our physical and mental wellbeing.
We are committed to maintaining safe and healthy working conditions through control of the health and safety risks arising from our work activities, taking steps to prevent accidents and cases of work-related ill health. Employees should be conscious to their responsibilities in this regard and seek clarity if they so require it.
Financial Management
In the context of your role support the wider POD team with the ongoing financial management of the development. Remaining conscious of development budgets, asking for information as needed.