Adecco are supporting a London Borough Council in a service role as a Financial Inclusion Officer
Job Title: Financial Inclusion Officer
Location: West London
- Contract Type: Temporary
- Working Pattern: Full-Time, 36 hours per week, 3 days office, 1 day resident visits, 1 day WFH
Salary: £20.52 p/h PAYE or approx £25 p/h Umbrella
About Our Client:
Our client, a modern London Borough Council, is seeking a Financial Inclusion Officer to join their team. They are committed to promoting financial inclusion and providing support to residents in council or temporary accommodations. This is a temporary opportunity to make a positive impact on residents' lives and help them sustain their tenancies.
Benefits & Perks:
- Competitive salary
- Hybrid working arrangement
- Opportunities for professional development and growth
- Collaborative and inclusive work environment
Responsibilities:
As a Financial Inclusion Officer, you will:
- Provide support with income maximisation, employment/training advice, budgeting, and money/debt management to minimise the impact of welfare reform on residents
- Establish key partnerships and working relationships with internal departments and other agencies to help residents access financial services and support
- Effectively manage a caseload of Universal Credit (UC) claimants, providing timely advice and guidance to ensure successful claims and minimise arrears
- Build relationships with the Department for Work and Pensions (DWP) to provide comprehensive referral and advice services for UC claimants
- Update and maintain IT systems for Universal Credit and welfare reform changes, providing statistical information as required
- Draught presentations and publications to promote the importance of paying rent, income maximisation, and budgeting to residents
- Visit residents in their homes to verify their circumstances and authenticate documentation according to housing benefit regulations
- Provide comprehensive advice and information on rent payments and the legal implications of non-payment, negotiating acceptable re-payment plans and promoting direct debit
- Assist residents in accessing other financial assistance, such as Discretionary Housing Payments and crisis grants
- Monitor outcomes and impact of interventions and welfare reform changes using relevant IT systems
Essential (Knowledge, skills, qualifications, experience):
- Knowledge of housing law, housing benefit legislation, and welfare reform
- Ability to negotiate rent/debt repayments with third parties on behalf of residents
- Excellent communication skills, both written and verbal
- Basic calculation skills
- Customer service mindset and the ability to work with a diverse community
- Strong problem-solving and decision-making abilities
- Experience working with customers in a diverse community
- Experience dealing with welfare benefits and providing basic money advice
- Ability to work collaboratively with internal and external stakeholders
Desirable (Knowledge, skills, qualifications, experience):
- Previous experience working in partnership with statutory and voluntary agencies
- Familiarity with IT systems for recording and monitoring outcomes
Interested candidates are invited to submit their CV.
Only shortlisted candidates will be contacted.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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