Job Reference: /EH/16-08/1268/5
Job Title: Technical Contract Manager
Location: Mobile
Region Covered: UK
Hours per week: Monday to Friday, 08:00 to 16:30, 40 hours per week
Business Overview
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Role Overview
We are currently recruiting for a Technical Contract Manager to join our passionate and driven team based remotely, preferably in central England.
Region Covered: UK
Benefits
- Informal hybrid/flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community
Wellbeing
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to "CHROMA", our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders
Career development and recognition
- Immediate access to "Opportunity" our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards
Key Responsibilities:
- Ensure that all PPM works are delivered to the contract specifications/SLAs and provide technical and operational support to direct reports.
- Provide technical guidance on maintenance, repairs, and projects for all operations.
- To lead on commercials and billing with an understanding of the contract scope.
- Advocate for the highest standards of workmanship and safety checks to ensure that tasks are completed according to the schedule, specifications, and critical path plan.
- Collaborate with the Account Director to enhance technical expertise and share personal insights into the engineering and site-specific knowledge of the client's property portfolio.
- Cultivate and sustain strong connections with clients, stakeholders, employees, and external entities to facilitate business growth and client retention.
- Offer technical assistance to the business development team as necessary.
- KPI Reactive/Preventive Maintenance Strategies: Implement technical strategies to address reactive performance indicators at the end of each month.
- Work in Progress Management (WIP): Assist commercial administration in determining job classifications and support the helpdesk in following up on supplier invoices to ensure timely billing.
- Maintain the accuracy of the 52-week planner for on-site assets.
- Supervise the handling of all remedial and recommended actions resulting from preventive maintenance visits.
- Ensure that all asset information for the property is kept current in the CAFM and that effective change management protocols are in place.
About You:
- Applicants must have the right to work in the UK
- Proven experience with Technical Facilities management (qualified engineering preferred).
- Demonstrated Leadership skills - Proven record of developing and coaching high-performance teams including helpdesk functions.
- Experience having operated successfully within an outsourced environment.
- Exceptional client relationship management skills.
- Achieve set, standards and operate to performance criteria, for example, health and safety, hygiene.
- Proven financial acumen essential with commercial experience and business acumen.
- Proven track record of initiating and leading demanding business transformation programmes.
- Excellent communication, influencing and facilitation skills.
- High standards of numeracy and written communication.
- Proficient Computer skills (all aspects of Microsoft Office).
How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!
Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)