Service Desk Analyst
5 days on-site per week in London
Our client in the financial services sector is looking for Service Desk Analyst with a proactive, problem solving attitude and strong communication skills to support their users across their London office.
Key Responsibilities
- Serve as the first point of contact for all IT-related issues and requests, providing efficient and timely resolution to ensure minimal impact on business operations.
- Efficiently log, prioritise, and monitor all incidents and service requests using our ITSM toolset.
- Communicate with end-users in a professional and friendly manner, providing clear and concise instructions and guidance.
- Act as a subject matter expert on all IT systems, applications, and processes and provide guidance and support to end-users.
- Troubleshoot and resolve hardware, software, and network issues in a timely and effective manner.
- Diagnose and resolve hardware and software issues for desktops, laptops, virtual desktops, mobile devices, and printers.
- Escalate complex or unresolved issues to the 2nd and 3rd line support team members for further investigation and resolution.
- Assist with the installation, configuration, and maintenance of IT equipment and software.
- Proactively monitor and identify potential IT issues, taking steps to mitigate them before they impact end-users.
- Participate in the on-call rotation by offering support outside regular business hours as needed and per the On-Call policy in force.
Technical Skillset
- 3+ Years in a Service Desk/First Line position
- Certifications such as ITIL, CompTIA A , or Microsoft Certified Professional (MCP) are a plus.
- Microsoft Windows 10 & 11, Office 365, Intune & Azure full knowledge
- Knowledge of basic network components and topology
- MAC (moves and changes) procedures.
- Managed Print Solutions
- Previous financial service experience would be beneficial.
- Strong knowledge of IT systems, applications, and hardware
Service Desk Analyst
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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