We are recruiting for a fascinating global technology company that provide a range of services to several industries, looking for a German or Dutch speaking Customer Service Coordinator to join their team.
This company are renowned in their industry for the work they do and the fascinating and sometimes life changing services they provide.
Within this role, you would be heavily involved in everything administrative in relation to customer orders, working closely with the order management system and helping customers/accounts move through the order process, providing the best level of customer service along the way.
In this role you have the option to work on a hybrid pattern if you prefer, 3 days working in the trendy and modern new offices in Hemel Hempstead (free parking on site) and 2 days remote based work available.
This role will be paying a salary of £28,500 plus annual bonus, this is a full-time role, 8.30am to 5pm and Monday to Friday.
Ideally to be considered for this role you will need to have some form of customer services and/or order processing/order management experience and you will NEED to be able to easily have weekly access to the Maylands Industrial Estate area of Hemel Hempstead.
Please note before applying - We are only able to consider those who can fluently communicate in German OR Dutch and English.
Duties:
- Working closely with the Order Management Team to acquire the skills and knowledge required to become an integral part of this expanding team.
- Building strong relationships with customers through the processing of their orders.
- Managing transactions, shipments and timely deliveries and responding in a timely fashion to all requests
- Maintaining excellent procedures and documenting in detail.
- Communicating with internal colleagues across departments to ensure smooth processing and completion of orders and upgrades/renewals.
- Support on the processing of all orders relevant to the Customer Service Department.
- Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise.
- Ensuring all orders are processed and completed in a timely fashion and followed through.
Candidate requirements:
- Fluent in German OR Dutch.
- Experience using any order management system, SAP, Oracle or so on would be useful.
- Customer Service/Order Processing/Sales Admin experience to some degree is essential.
- Excel skills and previous usage is highly desired.
- Fluent in written and spoken English.
- Customer focused and enthusiastic.
- Experience of working in a fast-paced environment.
- Ability to multi-task and prioritise.
- Excellent communication skills.
- Ability to work under pressure.
We are actively recruiting for this role and looking to book interviews asap, so apply now!
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.