**Summary:
As an Infrastructure Support Engineer, you will play a key role in supporting, enhancing, and maintaining IT services to meet strategic business needs. The position focuses on designing, implementing, and managing cloud infrastructure, especially using Microsoft Azure. You will ensure cloud solutions are optimised for performance, scalability, security, and cost-efficiency.
**Key Responsibilities:
- Design, deploy, and maintain cloud solutions using Azure services.
- Develop and implement cloud migration strategies.
- Manage Azure service models: IaaS, PaaS, and SaaS.
- Provide 2nd/3rd line operational support for IT services.
- Collaborate with third-party providers to ensure service availability.
- Contribute to disaster recovery planning and implement security measures against cyber threats.
- Keep up-to-date with technology trends and recommend improvements.
- Document IT infrastructure processes and standards.
- Present technical solutions and plans to senior management and other stakeholders.
- Troubleshoot and resolve Azure-related issues and optimise cloud performance and costs.
- Design and implement IT infrastructure solutions that meet business needs.
- Support IT Infrastructure changes and provide technical expertise in meetings.
- Ensure infrastructure aligns with the company's strategic goals for projects and service delivery.
- Work with IT teams to ensure system security, compliance, and integrity.
**Qualifications & Experience:
- Degree in Computer Science or related field.
- Experience in financial services
- ITIL V4 foundation certification.
- Microsoft Azure Administrator Associate Certification (AZ-104)
- Experience managing Azure service models (IaaS, PaaS, SaaS)
- Experience with Microsoft Servers (2012-2019), Active Directory, and Group Policy.
**Skills & Competencies:
- Strong problem-solving, planning, and organisational skills.
- Experience managing and delivering IT platforms.
- Experience with server management, VMware, SAN, and general network administration (firewalls, VPNs, DNS, etc.).
- Familiarity with PaaS IT monitoring tools (AppDynamics, Dynatrace, Datadog).
- Experience using Microsoft System Centre (SCCM).