My client is an FCA regulated insurance broking intermediary and a Lloyd's binder coverholder. Their current Office Manager is leaving the business after 22 years and they are now looking for an experienced Office Manager or Senior Administrator with experience of regulated Financial Services to take their place in this part-time role (30 hours per week).
The role is very broad, and very hands-on, and will take responsibility for all operational functions within the business including customer service/communication and HR. The team is small, with just six members, but highly experienced, so the role is very much about supporting them to continue delivering the best of service to customers. As part of the SLT, the Office Manager also contributes to company strategy and execution of the business plan. This is a lovely role for someone who enjoys working within a small and collaborative team, a world away from corporate expectations and pressures, but is looking to leverage their management experience and possibly grow news skills and knowledge as well!
Key Tasks and Responsibilities
- General office management and management of office staff
- Administration of the Lloyd's binder (training will be given if needed), including ongoing communication with the underwriter
- Responsibility for IT infrastructure, including BACS, LAN and the company's administration database
- Administration and liaison on claims between policyholders, broker and Lloyd's underwriter
- Responsible for aspects of human resources, including training and competence and other staffing policies
- Communication with customers, including management of the annual customer mailing, particularly liaison with printing company and obtaining regulatory sign off
- Liaising with the company's external Compliance function including monitoring and implementing compliance procedures, outcomes, monthly attestation, and supporting audits etc.
Skills, Qualifications, Experience
- Solid and demonstrable experience working in Administration, Operations or Compliance at a management level in a FCA and/or Lloyds regulated environment - essential
- Significant demonstrable skills and experience with Excel (or similar) and data analysis
- Good inter-personal skills
- Strong conduct risk and Treating Customers Fairly culture
- Minimum 5 years relevant experience
- Meticulous with accuracy and attention to detail
- Flexible and adaptable approach to work
- Self-motivated, conscientious with excellent time keeping and time management skills
Salary for the role is £44,000 (equivalent to £55,000 full-time salary) and the package includes discretionary bonus, Pension scheme, life cover, sick pay scheme and income protection.