Our client, a 5-star hotel near Bracknell are looking to recruit a Head Waiter to join their Events Operations team.
Benefits
- Competitive salary + service charge
- Complimentary stays
- 50% off at bars and restaurants
- £1,000 Refer a friend bonus scheme
- World-class learning and development opportunities
- Social events throughout the year
- Free Meals on Duty
- Discount for 1000's of retailers
Position Overview
- To assist in managing the smooth running of the In Room Dining and Events services following the company standards and procedures.
- Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meet and exceeding the guests' expectations.
- Lead and coach your team to provide service excellence
Essential Requirements
- Ensure that the department is well organised and the required administration is carried out accurately and timely.
- Day-to-day direction and allocation of tasks to the team and ensuring efficient staffing levels for the needs of the business.
- Write rotas and manage shift patterns taking into account holidays and sickness and ensure accurate record keeping on the relevant systems.
- Guarantee that the highest standard of service and product is delivered to guests at all times and reviewed regularly.
- Assist with ordering and stock control whilst controlling operating costs, payroll and expenses against the P&L.
- Have a high level of presence within the department to lead by example through a 'hands-on' approach.
- Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalised service.
- Be responsible for back of house and preparation areas to ensure overall cleanliness and organisation at all times through regular monitoring.
- Provide knowledgeable food & drinks advice offering suggestions and recommendations
- Ensure that all billing and cashiering are conducted as per the required standards
- Assist in ensuring that the team aim to achieve financial targets whilst maintaining a cost-conscious approach.
- Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles.
- Provide assistance with performance reviews, team development and recruitment.
Qualifications & Desirables
- Hotel school diploma or equivalent
- 5-star hotel experience/Previous similar experience
- Food and wine knowledge
- Commercial and Business awareness
- Excellent interpersonal skills
- Complaint handling/Problem-solving
- Leadership, training and motivation skills.
Scattergood's are acting as an agency on behalf of this vacancy. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. For this position, and other live vacancies, please visit our website www.scattergoods.co.uk