Parts Advisor
Location: Eastleigh
Vacancy Type: Permanent/Full-Time
Salary: £29,000 - £33,800 OTE
We are pleased to be working with a family-run main dealership in Eastleigh, currently seeking a committed Parts Advisor to join their vibrant team. This role offers a fantastic opportunity to join a supportive, tight-knit environment that cherishes its team members and places customer satisfaction at the forefront. If you thrive in a family-oriented workplace and have a passion for automotive parts, this position is ideal for you!
About the Role:
- Customer Service Excellence: Handling customer enquiries promptly and courteously, promoting the benefits of available products and services, and adhering to trading terms, discounts, and payment handling procedures.
- Accurate Ordering and Stock Management: Ensuring accurate ordering, checking, and location of all parts, and reporting any stock discrepancies or damage to the Service Manager.
- Returns Management: Facilitating the safe return of old exchange units and warranty items, ensuring they are clean, fluid-free, and ready for credit return with the necessary paperwork.
- Damage Prevention: Managing chargeable items correctly to avoid damage and ensuring timely return.
- Packing and Dispatch: Packing and loading parts properly to prevent damage or loss, and organising dispatch via van delivery or postal/carrier services.
- Relationship Management: Maintaining strong relationships with internal and external customers and updating prospect records as necessary.
About You:
- Organisational Skills: Ability to plan, organise, and meet work deadlines effectively.
- Quick Information Processing: Ability to quickly assimilate information and provide considered responses.
- Attention to Detail: Commitment to maintaining high-quality, accurate work.
- Strong Customer Service: Dedication to delivering excellent customer service, with the ability to understand and meet customer needs effectively.
- Technical Expertise: A technical qualification or proven experience in working with vehicle parts. (Desirable but not essential)
- Effective Communication: Strong communication skills for managing team interactions and external customer relationships.
- Digital Literacy: Proficiency in PC and web applications.
Working Hours:
- Monday to Friday: 08:00 - 18:00
- Saturday: 1 in 6 rota
Benefits:
- Family-Owned Business: Join a supportive, close-knit company culture where every employee is valued and treated like family.
- Comprehensive Health Benefits: Enjoy full healthcare coverage that includes medical, dental, and vision insurance plans to ensure your well-being.
- Employee Discounts: Take advantage of significant discounts on vehicles, parts, and services.
- Professional Development: Access ongoing professional development programmes, including training, certifications, and opportunities for career advancement within the company.
- Generous Holiday and Leave Policies: Benefit from paid holidays, vacation days, and sick leave, along with additional personal days to help you maintain a healthy work-life balance.
- Pension Scheme: Secure your financial future with attractive pension plan options tailored to your needs.
- Performance Bonuses: Receive regular performance-based bonuses and incentives that recognise and reward your hard work and dedication.
- Employee Wellness Programmes: Access wellness programmes that include fitness memberships, mental health resources, and wellness workshops to support your overall health.
- Recognition Programmes: Celebrate milestones and exceptional performance through employee recognition programmes that acknowledge your contributions.
- Career Pathing: Benefit from clear career progression pathways and mentorship programmes designed to help you achieve your professional goals.
- On-Site Amenities: Enjoy the convenience of on-site amenities such as a cafeteria, parking, and recreational areas that make your workday more comfortable and enjoyable.
If you are interested in the position and would like some more information or to apply, please call Bethany at Premier Automotive on . Premier Recruitment Solutions Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer and all applications will be assessed solely on merit.
INDAUT