Are you passionate about technology and eager to make a real impact? Join a dynamic team as an IT Support Technician and be at the forefront of ensuring systems and networks run smoothly, supporting your colleagues to deliver their best work.
Why You'll Love This Role:
- Innovative Environment: Work with cutting-edge technology and be part of a team that values continuous improvement and innovation.
- User-Focused Support: Deliver exceptional Service Desk and operational support, ensuring our colleagues can work efficiently and effectively.
- Hands-On Experience: Get involved in configuring, installing, and supporting all IT systems, diagnosing hardware and software faults, and solving technical problems.
- Professional Growth: Benefit from ongoing personal development opportunities, including training programs and certifications.
Key Responsibilities:
- Ensure the smooth running of core operational systems, maximizing user benefits and uptime.
- Prioritise and coordinate incoming Service Desk requests, ensuring timely and effective resolution.
- Perform hands-on fixes at the desktop level, including software installations, hardware upgrades, and system configurations.
- Support the roll-out of new applications and solutions, providing comprehensive support for users and vendors.
- Establish strong working relationships with colleagues and IT professionals, ensuring seamless collaboration.
What We're Looking For:
- Experience: Experience within a similar IT role
- Skills: Excellent diagnostic, problem-solving, and troubleshooting abilities. Basic administration of Microsoft Active Directory, SharePoint, Exchange Server, and Office 365.
- Attributes: Strong customer focus, team working skills, and the ability to build positive relationships. Adaptability and resilience to see tasks through to completion.
- A Full UK Driving Licence: This is a hybrid role, but would sometimes require travel to various sites across Cumbria so a driving licence is required.
Benefits:
- Competitive Salary: Reflective of your skills and experience.
- Pension Scheme: Employer contributions up to 8%.
- Annual Leave: 25 days per year plus bank holidays, increasing with service.
- Flexible Hybrid Working: Balance work and life with our flexible working arrangements.
- Health & Wellbeing: Access to the Simply Health Plan and discounted gym membership.
- Professional Development: Induction program and ongoing training opportunities.