- Minimum 2 years' experience as a Property Manager
- Ability to handle the demands of UHNWIs
- Exceptional communication and customer service
Our client is highly regarded and one that many aspire to join so this truly is a rare and exciting opportunity.
Roles and Responsibilities
- Check all new Tenancy documents and carry out pre tenancy checks
- Acting as central contact for landlords, tenants and colleagues for all live tenancies
- Providing excellent customer service to landlords, tenants and internal team members
- Checking all invoices and authorising for payment within 48 hours of receipt in the office
- Performing property visits using online software during active Tenancies &report to landlords
- Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement
- Accepting and confirming correct notices have been served by both Landlord and Tenant
- Ensuring the inventory report is kept up to date during the tenancy & arranging inventory check out reports
- Deposit lodging and returns in a timely manner
- Compliance including organising any renewal of the gas safety certificates and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation
- Handling insurance claims
- Dealing with tenant and client queries regarding property matters
- Consulting and update Head of Tenancy Management and Lettings Office Head where necessary
- Attending Lettings and team meetings
- Notifying Head of Tenancy Management of any potential property issues
- Supporting and assist the team on the daily running of another portfolio in the absence of other team members
- Maintaining paperless filing system – ensuring accurate and up to date.
- Proactively maintaining own legal knowledge and comply with all Lettings legislation
- Ensuring the necessary processes and procedures are in place to support compliance
- Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
- Keeping fully compliant with up to date lettings legislation and best practice procedures referring to Team Manager as necessary
Experience
- 2 years' experience in a similar role
- A smart appearance and professional approach is essential
- Excellent communication skills
- Customer-focused with commitment to maintaining excellent service standards at all times
- Team Player
- Be able to work under pressure and problem solving skills
- Organised and systematic – ability to prioritise workloads
- An understanding of confidentiality issues and the use of discretion
- Accuracy and attention to detail
- Specified processes and routines, work to a fast paced environment
- Good working knowledge of IT systems
If you want to join one of the best property businesses in the country send your CV today to Rose Lock.