Level 3 AV Technician
Key responsibilities:
- Asist AV projects manager with AV related projects or installations
- Act as primary support for troubleshooting all multimedia infrastructures
- Support configuring, troubleshooting and deploying Cisco codecs and configuring TMS templates
- Support configuring, troubleshooting and deploying Cisco codecs and configuring TMS templates and control Hub
- Support of Digital signage and room booking panels
- Troubleshooting DSP's for audio issues
- Provide infrastructure support for global events
- Provide AV engineering support and roadmap planning and AV Infrastructure design
- Participate in an on-call rotation to provide after-hours emergency support
- Proactively fault-find and undertake upgrading/enhancing Multimedia capabilities
- Work closely with Network and project teams
- Recommend tactical and strategic solutions for video networking and collaboration capabilities
Job requirements
Skills and experience:
- Experience with Cisco AV technologies and other AV technologies
- Background in configuring and troubleshooting Cisco Endpoints
- Comfortable in supporting global and high-profile events
- Extensive IP knowledge
- Industry standard certifications (Avixa, Polycom Sound Structure, QSYS, Shure, Crestron, Extron, TMS, Control Hub, Appspace)
- Capable of leading the administration of multimedia infrastructure along with providing improvements based on observed and measured network behaviours
- Strong organisational and project management skills