Company Description
Registered Manager
East London, UK
£45,000-£52,000 per annum dependent on experience
What we offer
We're creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Quality and Engagement Area Manager at CCH Group every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.
Why choose us?
We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey
CCH Group is an Equal Opportunities Employer and part of the City and County Healthcare Group.
Job Description
The primary role of the Quality and Engagement Area Manager is to act as the lead and oversee the quality of the service we provide to our customers to ensure that outcomes are met, and to ensure we are compliant with legal obligations, regulatory requirements and our Group policies and processes across multi-sites in a geographical location.
A key focus of this role will be to ensure there is a high level of customer satisfaction throughout the service provision, regularly reviewed through Voice of Customer surveys, feedback from complaints, safeguarding's and customers family members. To work with the branch teams to ensure the wellbeing of our people and that their voices are listened to.
Responsible for timely audit of service delivery records and reporting and monitoring the delivery of improvement plans around customer service and reviewing progress and actions with the Branch Managers and teams
Upskill and develop Branch staff and deliver some aspects of operational training, mentoring and support around care delivery and systems and meeting outcomes for people.
Qualifications
- 4 years' experience working in the Health and Social Care Sector in a management role
- Up-to-date knowledge of the social care environment, including regulatory requirements
- Computer literate with experience of using bespoke systems and all Microsoft office applications including Excel
- Excellent customer service skills with experience of handling serious complaints and grievances
- Excellent business acumen
- Excellent management, leadership, influencing and negotiation skills
- Good written and oral communication skills
- Analytical with ability to problem solve
- Strong Team working skills
- Passionate about service excellence
- Experience of working with our Local Authorities and Commissioners
Additional Information
What you'll get
We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You'll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We'll also empower you to feel proud of the impactful and meaningful work that you do.
We'll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.
We will also offer you:
- 25 Days Holiday
- Occupational Maternity Pay & Adoption Pay
- Occupational Paternity Pay*
- Death in Service Payment*
- Occupational Sick Pay
- subject to terms and conditions and qualifying period