Office Planners/Schedulers
Newcastle
NE27
Days, 8.30 am to 5 pm, 40 hours per week, Monday to Friday
Perm Contracts Available
Salary - 25k to 26K with bonus potential to earn 31k per year
Job purpose
The purpose of this role is to book fire door and fire-stopping jobs liaising with the tenants or housing managers on our passive fire contracts.
Duties and responsibilities
Calling, texting and sending letters to tenants to book appointments for operatives to attend.
Updating the CRM with confirmed appointment times and noting the accounts.
Sending updated access details to the operatives on the field.
Creation of calls for each contract when they come through.
Relating with the housing manager on common area actions and updating the site details of common area access.
Planning & scheduling efficient routes for the engineers from confirmed appointments.
Ensuring the engineers have enough planned work for each day
Experience
Excellent organisational and administration skills
Knowledge of CRMS
Inbound and outbound call handling
Personal Attributes
Ability to work on own initiative and as part of a team
Problem-solving skills
Organisation and prioritising skills
Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning.
Company Benefits
23 days of holidays per year, plus bank holidays
- Employee Assistance Programme
- Mindfulness and/or meditation apps
- Employee Discounts (supermarkets, eating out, clothes, gyms etc.)
- Doctor Care Anywhere (24/7 access to an online GP and prescription service
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount
Please apply today, for an immediate call back, from Lisa.