Claims Handler
OA are recruiting for a Claims Handler to join our client's highly successful and growing team.
The successful candidate will support the Claims Property Department by ensuring that claims handling and processes are carried out efficiently and correctly from first notification to settlement including payments, fraud detection and liaising with loss adjusters when required.
The successful candidate will possess excellent telephone and email skills, have meticulous attention to detail and be proficient in Microsoft Office packages.
Location: Borehamwood
Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 2 days in the office and 3 days from home after a successful probation period.
Salary: Up to £28,000
Claims Handler- Benefits:
- Life insurance
- Learning and qualification opportunities
- Casual dress code
- Annual leave purchase scheme
- Private health care
- Company pension
Claims Handler- Key Responsibilities:
- Serve as the primary contact for policyholders, offering advice and guidance throughout the claim process.
- Accurately record, analyse, and validate claim information, including supporting documents.
- Monitor claim progress, keeping customers and relevant parties updated.
- Negotiate, settle, or reject claims within your authority; refer complex cases to underwriters with recommendations.
- Follow procedures and protocols under Delegated Authority Schemes.
- Prepare written responses and manage client/departmental emails.
- Maintain diary systems and handle service calls to foster professional relationships with adjusters, insurers, and legal professionals.
- Ensure compliance with service standards and FCA regulations.
- Accurately enter and update client data.
- Answer and address inbound phone calls as needed.
- Stay informed on industry news and developments to keep technical knowledge up to date
Claims Handler - Skills and Experience:
- Strong written and spoken English, with good mathematical skills.
- Experience in a claims environment.
- Excellent communication and customer service skills, with a professional and friendly phone manner.
- High attention to detail and accuracy.
- Team player who builds effective working relationships.
- Proficiency in Microsoft Office and ability to quickly learn new systems.
- Proactive problem-solving skills.
- Flexible and adaptable.
- Good at planning, organising, meeting deadlines, and prioritising.
- Experience in the property sector (particularly private rentals) and basic knowledge of insurance or financial services is a plus, but not required.
If you have a basic understanding of insurance or financial services and want to advance your skills with a thriving company, please apply online with your CV.
BARNPERM
Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction
Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.