A fantastic opportunity has become available for an experienced Customer service executive to join a team whereby you would manage various client enquiries . Managing client accounts and relationships and no two enquiries will be the same
Hybrid working
; This position will allow you to work 2 days at home and 3 days in the offices
Salary : £25000 plus an opportunity to earn an additional 5%
Hours :Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pm
As a Customer Service Executive you will be responsible for
- Assist customers with various enquiries via email and on the telephone
- Managing business customer relationships
- Handle general customer communication from the initial point of contact through to completion
- Manage complaints where required
- Liaising with third parties and internal departments to support each customer enquiry
- Transfer calls to relevant departments
- Complete lots of administrative tasks
Experience required
- Previous telephone based customer service experience ideally
- Strong communication skills and experience
- Ability to work under pressures
- Good administration skills and experience
- Ability to multi task and organise your workload
- Have the ability to multitask and spin lots of plates whilst working to deadlines.
- Good knowledge of Microsoft Office, particularly Excel and Outlook
Plus Fantastic benefits which include the following
:
Hybrid working
Pension - up to 15% contribution
Employee car scheme
well being hours
Employee car scheme
Gym memberships
Car schemes
Holiday of between 25 and 30 days dependant on level of service
Enhanced maternity , paternity and premature baby leave
Learning hours
And several more
If this sounds like your next role, please get in touch with Fran Curtis at Dynamite Recruitment on
INDG