A Customer Service Representative is required for this well established leading Financial services company based in Wrexham.
Working in a small team you will:
- Work as part of the Customer Services Team receiving calls from our business customers with account related queries
- Assist collections activity on overdue accounts through outbound calling
- Provide sales support onboarding new accounts
- Reactivation of dormant accounts through outbound calling when required
- Build relationships over the telephone with prospects to generate new business
- Understand the products and services and ensure accurate information is provided to Customers
- Produce accurate records on all activity
- Share ideas and best practices to support and encourage teamwork towards a team goal
- Comply with all regulatory requirements
- Complete admin related tasks when required
This role offers:
£24,000 basic per annum
Monday - Friday 8.30am-5.00pm
Hybrid (currently 3 days office, 2 days home)
25 days holiday plus bank holidays rising to 30 days over time
Private Medical Insurance
Up to 7% matching company pension
To be suitable for this role you will have:
- Minimum of 2 years' experience within a customer service role
- Experience working within the Financial Services industry is ideal but not essential
- Sales and collections experience
- Excellent telephone manner with the ability to interact consumer and Business users
- Excellent communication skills both written and verbal
- Excellent listening skills
- The ability to think outside the box
- Have a flexible attitude to change
Email your CV today to be considered for this role - if you do not hear from us within 5 working days, please assume you have been unsuccessful.
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