CUSTOMER INSIGHT MANAGER
SOLIHULL (hybrid)
£45,000 - £55,000 + benefits
Bring your SQL and customer insight skills to support this leading financial services company! Being able to work across the business and use data and insights to make changes across the business, this is a great opportunity.
THE COMPANY:
This is a leading provider of personal finance and advice across financial services, to be able to best advise their customers and ensure that their clients are well supported, too. They truly value data and understanding their customers to the best of their ability.
Currently partnered with some of the largest retailers around the globe, this company's analytics team works to ensure that clients have the right data to inform their decisions and processes. Your role fits in to support
THE ROLE:
You can expect to be involved in:
- A mixture of analytics projects and data storytelling to share key insights and actionable recommendations
- Managing stakeholders across the business from around the globe, communicating in a way that works for all
- Being hands on with SQL, SAS and Python for conducting analytics work, understanding customer behaviour, lifetime value, retention, etc.
- Creation and deployment of segmentation models to fully understand the customer base, propensity models to predict future customer behaviour, and customer frequency modelling
- Understanding different business problems and how data can help the business
YOUR SKILLS AND EXPERIENCE:
- proven experience in a customer insight analytics role, working across similar projects as listed above
- strong technical skills in SQL, SAS, and/or Python, as well as a data visualisation tool ideally
- excellent communications for stakeholder engagement and client management, particularly for sharing insights and technical terms to a non-technical audience
- desire to be involved and an active contributor to technical work, as well as the drive to own projects and lead from the front
- financial services experience and line management experience both highly desirable
BENEFITS:
- annual salary up to £55,000
- benefits including pension, bonus etc.
- Chance to be an influential figure within the business, working with various global stakeholders
- An open and transparent working environment, in a company that's data-driven and values your input
- Hybrid working - 2 days a week in the Solihull office, 3 days flexible WFH
HOW TO APPLY:
Please register your interest in this role by sharing your CV with Alanah Chambers through the 'Apply' button on this page.
Please note:
- The company is unable to provide sponsorship for this role.
- Due to volume of applicants, only successful applicants will be contacted for next steps. If you don't hear back within 7 days, please take this as you being unsuccessful for the role.