Codes & ADR Coordinator
Basildon, Essex
Full time, Permanent position - flexitime offered.
HYBRID POSITION
Salary: Upto £27,000 per annum - Depending on experience
Our welcoming Client is looking for a confident and dynamic candidate to provide support for the Alternative Dispute Resolution (ADR) competent authority and Consumer Codes Approval Scheme areas.
Responsibilities and Duties:
- assist as part of the team approving alternative dispute resolution (ADR) bodies and Approved Code Sponsor organisations in the UK.
- involvement in the auditing of alternative dispute resolution bodies.
- report writing and presentations.
- Recording report data, collating other data as required.
- arranging and attending meetings and audits.
- dealing with consumer complaints about ADR and CCAS bodies.
- website sweeps investigating and reporting on website content and its adherence to approval rules
- developing and maintain sufficient consumer legal knowledge to be able to review ADR cases for legal correctness.
- communicate effectively with consumers and traders through means including the telephone and written correspondence including emails.
- dealing with incoming communications.
- comply with all performance, quality and data protection requirements set by the organisation.
- to keep up to date with all relevant UK Consumer ADR legislation.
- assist with the timely response to Department for Business & Trade (DBT) on matters including reporting, consultations and ADR development.
- utilise the information generated by the team to support the role of consumer policy, promotion and public relations activities.
- support promotion and information giving activities including attending events and the production of promotional/information materials.
- Occasional overnight national travel, in delivery of the role for audits, conference and similar events.
- Assisting the executive and manager as required.
This is not an exhaustive list and you will be expected to be flexible in your approach to carrying out your duties that may change from time to time to reflect changes in the Company's circumstances.
Person Specification
Essential:
- ability to produce accurate work to tight deadlines, and within required standards and requirements.
- computer literate.
- ability to work on own initiative and unsupervised.
- ability to self-learn using available resources such as internet, reference materials, appropriate research etc.
- strong organisational skills, ability to prioritise tasks.
- ability to communicate with different audiences.
- commitment to delivering team objectives.
- attention to detail and commitment to accuracy.
- ability to switch between tasks when required and prioritise tasks with little assistance.
Desirable:
- presentation skills to a variety of audiences.
- experience of auditing.
- consumer law knowledge.
Additional Information
First interview will take place at the Noble Recruiting office based in Billericay, Essex.
Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website.
Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.