Housing & Community Officer
Speke, Liverpool (Hybrid working) - a mixture of home and office working
Salary: £36,148 per annum plus an £846 annual car allowance and excellent benefits
Hours: 35 hours per week. We are also 'Happy to Talk Flexible Working'
Contract Type: Permanent
Closing Date: 10 July 2025
Recruitment Date: 24 July 2025
Our vision is Great homes. Strong communities. Bright futures.
This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be?
Our team of Housing & Community Officers provide visible and accessible support and engagement to our tenants and communities. You will work proactively to manage your caseload in relation to tenancy and estate matters and enquiries from customers. Working to ensure all our customers are treated fairly, listened to and their views acted upon.
You will be actively involved in the delivery of neighbourhood plans, estate management and improvement and engagement activities, including home visits completed as part of our 'Knowing our customers' campaign to support our aim of visiting all our tenants and least once every 18 months.
Who are we looking for?
The ideal candidate will have demonstratable experience in a similar housing management role. You will be experienced in interacting with customers and providing a high-quality and consistent service against key performance indicators. You will be able to manage and prioritise your workload, problem-solve, accurately maintain records and work effectively as part of a team. This role is an excellent opportunity for someone who wants to make a real difference to the lives of our tenants and wider community.
Why join us?
You'll love being part of a caring, inclusive, professional and innovative organisation. You'll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best**.**
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.