The Opportunity:
Nigel Wright Group are supporting a professional services business in their recruitment of a Client Engagement Manager. Our client provides a dynamic product into the public sector using their expertise and technology solutions to deliver quality outcomes. The Client Engagement Manager's primary focus is to build strong long lasting relationships and be accountable for identifying and developing commercial growth initiatives with a portfolio of higher spend clients.
Role Profile:
- Plan and lead client review meetings to reinforce the service benefits
- Develop new client-facing initiatives that support clients' strategic objectives to develop new pipeline and growth
- Develop and implement a regular contact plan for the portfolio of accounts
- Independently manage client queries to ensure the smooth running of the accounts
- Delivery of accurate and up to date account plans
- Identify and develop potential future project opportunities based on engagement, market insights and/or inbound contacts
- Responsibility to articulate complex queries to senior stakeholders both externally and internally with supervision and at short notice
- Achieve and exceed YoY growth for named accounts, in line with individual targets
Person Specification:
Essential
- Proven senior strategic management experience across a portfolio of accounts which demonstrates excellent retention and growth across key stakeholders.
- Ability to articulate complex queries to senior stakeholders both externally and internally
- Organisation, planning and attendance face to face /TEAM's client review meetings including experience of slide preparation and demonstrating client value proposition.
- Proven ability to create, maintain and execute highly effective account plans that support account growth targets.
- Effective use of CRM platform (Salesforce/similar) for tracking opportunities, reporting project pipeline and forecasting future revenues
- Ability and desire to track key metrics and interpret data and reporting to inform business focus.
- Drive and self-motivation with a focused, engaging and positive attitude.
- Business related qualification or equivalent
- Procurement qualification or foundation course or equivalent
Desirable
- A sound understanding of modern procurement practices, primarily within the Public Sector and an ability to use this experience and knowledge effectively.
- Knowledge of technical, legislative, and regulatory frameworks affecting the public sector