Customer Service Advisor Games Industry, based in Hounslow
This is initially a temporary role with a view to going permanent.
The main duties of this role are to act as the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible. Overall responsibilities and accountabilities include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members. This role also involves effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.
Key Responsibilities
- To work as part of a Customer Services Team, answering our business clients` calls and logging them onto thet System..
- To take responsibility for all first line calls assigned, and follow them through to resolution.
- To maintain clients SLA agreements with Customers.
- To liaise with other members of the team and communicate issues and escalations to Senior Team Members.
- To make outgoing courtesy calls regarding any new software updates and installations etc., as and when required.
- To liaise with I.T. and other Departments when necessary, to resolve customer queries.
Qualifications
- Strong written and verbal communication skills
- Computer literacy ideally proficient using Microsoft Office
- Ability to work on own initiative with minimal supervision.
- Previous experience of telephone based customer service would be advantageous
Shift pattern is 4 days on and 4 days off. Start time is either 07:30 or 8am for the 7pm finish or 11am for the 22:30 finish.
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Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.