**Please note this role is on a Fixed Term basis**
SThree are pleased to announce we're recruiting for a talented Billing Specialist to join their dynamic team on fixed term basis. The Billing Specialist is primarily responsible for day to day processing of unbilled items in line with customer requirements and delivery in a timely fashion.
The successful candidate will be responsible for day-to-day Billing activities, identifying and pro-actively resolving any operational issues that would prevent the delivery of our Billing Operations on a day to day basis. This will be in line with the guidelines set forth by the Billing Team Manager. The role requires a SME who can co-ordinate the daily billing operations and engage with the respective stakeholders to resolve any key performance issues that would impact on delivery of the given SLA's or breaches within the Control Framework.
About us
SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone.
What are the day-to-day tasks?
- Ensure Billing is processed and delivered accurately on a daily basis in line with agreed SLA's.
- Develop close working relationships across both Internal and External stakeholders to enable delivery of the day to day billing operations in order to enable prompt resolution of issues impacting delivery of Billing
- Ensure Credit Note requests are processed within the stipulated SLA
- Investigate queries when required and provide a satisfactory, timely resolution to all concerned stakeholders
- Update and maintain master file for Client Billing requirements and ensure changes in billing requirements or new billing requirements are applied correctly as needed.
- To maintain an excellent standard of quality when creating accounts and processing documents
- Process documentation to enable cross team support during periods of holidays/absence.
- Update Billing reports as delegated by Billing Team Manager
- Communicate with other departments & staff to ensure SLA's are met
What skills and knowledge are we looking for?
- Customer Service/Admin Background
- Ability to communicate at all levels essential
- Understanding of SAP Billing Module preferred
- Working knowledge of MS Word, Excel, PowerPoint and Outlook
- Excellent Customer Service skills are essential
Benefits for our U.K. teams include:
- The choice to work flexibly from home and the office, in line with our hybrid working principles
- Bonus linked to company and personal performance
- Generous 28 days holiday allowance, plus public holidays
- Annual leave purchase scheme
- Five days paid Caregiver/Dependant leave per annum
- Five paid days off per year for volunteering
- Private health care, discounted dental insurance and health care cash back scheme
- Opportunity to participate in the company share scheme
- Access to a range of retail discounts and saving
What we stand for...
We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy.
What we stand for..
We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected.
If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.