Service Transition Lead - Hybrid - 2 stage process - ITIL 4 - South Wales - Service Management - Information Technology - up to £58k - 15% pension - Annual Bonus
Yolk Recruitment are working with a major utilities provider in the search for an Service Transition Lead to join a growing IT change team.
Overview: We are looking for a Service Transition Lead to manage the smooth transition of new and updated services into live operations. This role involves collaborating with IT teams, assessing impacts, and implementing transition plans to ensure minimal disruption.
Key Responsibilities:
- Lead and manage service transitions within project management frameworks.
- Facilitate the shift from project teams to ongoing support services.
- Oversee operational acceptance, change management, and deployment processes.
- Work closely with project teams, service owners, and support groups.
Skills Required:
- Strong ITIL service management knowledge.
- Proven experience in transition planning, release management, and impact assessments.
- Excellent communication, documentation, and collaboration skills.
- Ability to work independently and handle multiple priorities.
- Experience in matrix organizations and with enterprise-level applications.
This role demands strong problem-solving, influencing, and interpersonal skills to ensure successful service transitions.
Full Job Description is available along with a full breakdown of company benefits.